Orders are packed and shipped daily, Monday through to Friday (except public holidays).
Please expect delays over public holidays, and during adverse weather conditions. Please also expect delivery delays if you have property access issues.
For shipment updates, please use the tracking link provided or contact your local postal service with your tracking number. 
By accepting our terms and conditions upon placing your order you agree that Lust & Co is not liable for any delay in delivery.
We have limited control over delivery times and recommend phoning the carrier listed on your email notification. As drivers are not hired by Lust & Co. we do not have any say in their delivery schedule. Orders cannot be cancelled or refunded due to delay or loss once in the hands of a shipping party.  
All shipping addresses are to be written in English without accent marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.

Australian Shipping Charges

  • Free Shipping: Free shipping on orders over $100 AUD.
  • Standard Shipping: Orders less than $100 AUD incur a $8.0 AUD shipping fee.

Deliveries within Australia are shipped via local courier or Australia Post. Delivery usually takes between 2-5 working days depending on your location, as well as seasonal delays such as peak Christmas season.
Please allow an additional two weeks for delivery of any orders to Western Australia. We'll do our best to get it there before then but it can take this long. 

New Zealand Shipping Charges

  • Free Shipping: Free shipping on orders over AUD $350
  • Tracked Standard Shipping: $20 AUD for orders less than AUD $350
USA Shipping Charges
  • Free Shipping: Free shipping on orders over AUD $350
  • Standard Shipping: $35 AUD for orders less than AUD $350

Rest of World Shipping Charges

  • Free Shipping: Free shipping on orders over $350 AUD
  • Standard Shipping: $35 AUD on all orders under $350 AUD


International orders are shipped via tracked Australia Post which then uses your local postal service when it arrives in your country. International deliveries on average take 5-10 working days, however, some countries will be longer than this depending on your postal service.

We are not currently shipping to Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal and Afghanistan due to unreliable postal services in those areas.

All orders placed to UAE, Qatar, Oman and Saudi Arabia must include a PO Box as a part of their address. This is a requirement for the local postal service.
We are not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Lust & Co or refunded. Please check your local import laws before ordering.



Lust & co is not responsible for any parcels that are damaged, lost, stolen or delayed during transit. 

If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly. Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Lust & Co. 

If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at before proceeding with your order.